Returns or Faulty Items

Our Policy:

Thread and Ink Workwear will accept returns for products, that are faulty or items that don’t fit correctly that were purchased online at Thread and Ink Workwear within the first 72 hours from the date of when you receive the item a cash refund or exchange is applied (you must have the original Thread and Ink Workwear receipt, and a re-stocking fee of $10 is applied to all garments, excluding those that are determined to be faulty). After the first 72 hours - the remaining 27 days only a exchange or credit will be applied. The product must be in a saleable condition.

By saleable condition Thread and Ink Workwear means, the original packaging, with tags attached, content label, the garment has not been worn (longer then just tried on), dirtied, ripped, stretched, no makeup marks, stains, smell (e.g. smoke, animals/pet hair).

 

The Process for Returns, Exchanges or Refunds:  

  1. To request a return, exchange or refund, simply contact a member of the Thread and Ink Workwear team via email info@threadandink.com.au.
  2. State which option you would like and explain why, whether it is faulty, doesn’t fit, etc.
    • If you are returning, refunding or exchanging an item you believe to be faulty, please state the fault, attached clear precise images of the fault as well as an overall image of the product.
  3. Wait for a response from a member of Thread and Ink before freighting the product back to us at your own cost – all products should be sent to 148 Vincent Street, Cessnock NSW 2325
    • If the product is found to be manufactures fault the freight cost will be refunded or added on top of your credit.
  4. Post  your products to Thread and Ink Workwear Cessnock – 148 Vincent Street, Cessnock NSW 2325
  5. Allow 5-7 working days for us to receive and process your return, exchange or refund or determine the fault.
    • Please note, the cost of return shipping is to be paid on your behalf.
    • If you're exchanging a product, there will be a $10 freight fee to send the exchanged product back to you.  
    • There is also a $10 re-stocking fee per garment that you wish to return or exchange. 
6. A member of staff will contact you with an update of your request and it will be processed.

Thread and Ink Workwear means by Fault: Manufactory faults, not general wear and tear from use.