FAQ'S

All the little bits you need and want to know

Yes we can, if you cant find what you are looking for, contact one of the team and we will see what we can sort out for you. We may be able to order it - or know where you can get it.

Certainly! We currently are open in one location in Cessnock - 148 Vincent Street NSW 2325. Pop in store, we'd love to see you.

Yes we do, but however please do allow extra shipping time for remote locations.

We strive to accurately represent the products featured on our site, but the actual colour and texture cannot always be conveyed properly with digital photography. Lighting and different monitor settings can also have an impact on how the colour appears.

The thread and ink VIP club entitles you to a $25.00 voucher to spend in the month of your birthday when you sign up, you will also receive exclusive offers, updates, news letters and everything else you need to know! So why not join? it FREE and EASY!

All embroidery, screen printing, vinyl etc is done on site by Mat

There is no minimum for embroidery or vinyl, the more items being decorated the less expensive it will be. However for screen printing there is a minimum of 10 items

For all decorates, we will send you a mock up of what you have requested. We can then alter any changes you would like, until it is perfect, once finalized and approved by you, we will then start the decoration.

Our team is always on look for new products and new brands that we believe will be the best for your brand. We keep on updating our product range and prices regularly. So please keep checking our range and if you cant something specific please get in touch and we will help you for what you are looking for.

Yes you can, please contact us to arrange the sample.

Within 24 hours you should have a response to the email or quote, we may have few questions before we finalise the quote. If you haven't please be patience - we are a very fast company and will get to you. If you are concerned we have missed the email, please feel free to phone to the store on (02) 4991 1033.

Each brand has their own sizing charts/ measurements for items, please refer to these before purchasing them item - unfortunately we don't have just one size chart for all items

Yes Thread and Ink do Gift Vouchers for any occasion. There is no expiry on our Gift Vouchers.

Yes we are open on Saturdays 9 am to 1 pm. We are closed on Sundays and Public Holidays.

If you cant find a question above, please send it our way, we will do our best to answer your question effectively. Then we will add it above to help other customers.